CleanCutCleanCut
Support
A little guidance to keep your next edit moving.
Let’s get you back to creating.
Email the developer with your device model, iOS or Android version, CleanCut version, and the steps that led to the problem. Share only the details needed to help.
mbovingfred@gmail.com ↗Where are my projects and media stored?
CleanCut edits and stores projects on your device. Sharing or saving an export creates a separate copy at the destination you choose. Back up important work before clearing app data or uninstalling.
How do I restore Remove Ads?
In CleanCut, open Me and use Restore purchases. Sign in to the same Apple App Store or Google Play account used for the purchase, on the same platform. An Apple purchase does not transfer to Google Play. Connect to the internet for the store to verify the purchase.
Why can’t I unlock a feature with an ad?
An eligible ad may be unavailable because of connectivity, ad inventory, age settings, or privacy choices. Retry later. Earned unlocks remain available offline. Remove Ads, when available in your store, also bypasses ad-supported unlocks.
How do I change advertising choices?
Open Me → Manage privacy choices when that option is available. You can also update your age band in Me. On iOS, tracking permission is managed separately in the device’s Privacy & Security → Tracking settings.
Do captions and voice cleanup need internet access?
Some features need a one-time model download before local processing can begin. Keep the app online for the download and allow enough free storage. Your media is not uploaded for processing.
How do I delete data or free up space?
Use Projects to remove projects and Storage & exports to manage saved exports, unused media, and downloaded models. Remove separately shared copies and device backups separately. CleanCut has no account to delete. For information sent to the developer by email, contact us to request deletion.